How to refund through Shopify? What are the procedures?

Nowadays, most people shop online. If they buy products they are not satisfied with, they will choose to refund. Because for everyone, online shopping refunds are also very convenient. How does Shopify refund?

How to refund on Shopify?

1. With Shopify, you can directly perform order refund operations for customers through Shopify, because when we bind LianLian Pay, we have actually granted Shopify relevant permissions.

2. After the refund, you can edit the quantity returned in the "Quantity" column, and Shopify will calculate the corresponding refund amount. Of course, you can also fill in any specific refund amount in REFUNDAMOUNT and click the "Refund" button to complete the refund. If the customer paid by PayPal, PayPal will refund the corresponding amount to the customer's PayPal account. If the customer paid by credit card or other credit card collection channels, the corresponding amount will be refunded to the customer's credit card.

3. In the Reason for refund text box, we can enter the specific reason for the refund. This part of the content is displayed as a comment on the order page and cannot be seen by the customer. By default, Send a notification to the customer is selected by default, that is, when we refund, the customer will receive a refund email notification. Of course, in addition to the notification emails automatically sent by the Shopify system, sellers usually need to actively send emails to customers through the Shopify system or mail system to explain the reason for the refund or notify the refund.

Shopify's refund process is actually very simple. If you make a refund on a cross-border e-commerce platform, you usually need to bear the shipping costs yourself. The shipping costs for overseas refunds are still relatively expensive, more expensive than domestic ones.

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