eBay Germany Buyer Protection Policy Update

eBay Germany announced that from December 12, 2023, eBay's buyer protection policy will be updated, and it will conduct stricter review of buyers' "return requests due to non-receipt of items."

The announcement shows that starting from December 12, 2023, in order to implement the new policy, eBay Local has recently launched a new shipping option "Pickup". Prior to this, eBay's buyer protection policy did not apply to orders on eBay Local. But starting from December 12, this situation will change.

Currently, eBay is constantly improving the sales and shopping experience on the platform. From December 12, eBay will conduct stricter reviews of buyers' "return requests due to non-receipt of items".

eBay recommends sellers follow two points to easily prove that the buyer has received the goods. First, use the eBay app to scan the buyer's QR code or manually enter the 6-digit pickup code when the buyer receives the goods. Second, provide a copy of the eBay purchase details or a written statement signed by the buyer upon receipt.

It is worth mentioning that eBay recently announced that in order to keep sellers' advanced promotional advertising campaigns competitive at all times, eBay has added a dynamic bidding function to manually created advertising campaigns (Manual Campaign). When sellers choose to enable the dynamic bidding function in a certain advertising campaign, the keyword bid of the advertising campaign will be automatically updated to the corresponding recommended bid and updated daily.

eBay reminds you that the dynamic bidding feature is currently only applied to campaigns created through manual targeting (Manual), including manual campaign creation (Manual setup), quick campaign creation (Quick Setup) and eBay recommended advanced promotional advertising campaigns (Suggested campaign).