How do Shopee merchants configure 5-day delivery logistics channels?

Shopee's 5 Day Delivery (5DD) is a logistics channel for stores that ship quickly, thereby improving buyers' shopping experience and sellers' store orders. How should merchants configure it? What are the advantages? Let's take a look!

1. Description

Orders paid by the buyer before 14:00 on the same day will be delivered to the buyer within 5 working days (within 5 working days from the day after the order is generated, including Saturdays).

Orders paid by the buyer after 14:00 on the same day will be delivered to the buyer within 6 working days (within 6 working days from the day after the order is generated, including Saturdays).

2. What are the advantages of participating in the 5DD project?

1. The average customer order value of 5DD orders is usually higher than other orders. You can increase store sales through a higher average customer order value.

2. Improve exposure through home page exposure, search results and 5DD filters in microsite

3. The shipping fee paid by sellers for 5DD orders is the same as the shipping fee for orders from other air freight channels, providing sellers with more logistics options.

4. At the same time, participating stores can get free shipping coupons to cover the shipping costs that sellers need to bear in Shopee's logistics channels. In addition to the existing free shipping coupons, Shopee will also subsidize 5DD free shipping coupons, with a minimum purchase of $25 to get a $1.75 free shipping coupon.

3. How to join 5-Day Delivery?

The platform will screen sellers' stores that meet certain conditions to join this channel. After being selected, the sellers will receive push message reminders from the China Seller Center, and the sellers' stores or products that meet the conditions will be automatically opened.

4. Frequently Asked Questions

1. How much shipping fee do sellers need to bear when providing 5DD service?

Sellers do not need to pay additional fees to buyers. Sellers only need to pay the same fees as other air freight channels.

2. Sunday is a non-working day, do I still need to pack and ship 5DD orders?

No. Sellers' working hours are Monday to Saturday, excluding Sundays and public holidays.

3. What will happen if I fail to send out the 5DD order in time?

5DD orders that miss the shipping date may be cancelled/incur penalty points. Sellers may file an appeal if they have legitimate reasons.

4. If my 5DD order is delayed/cancelled, how can I file a complaint?

Sellers can appeal against penalty points through [China Seller Center >> Account Health Status].

5. Are there any restrictions on the products that can be shipped using 5DD?

Most products that can use existing door-to-door pickup channels are eligible for 5DD. However, to ensure that 5DD products can be delivered to buyers on time, the following types of products are not eligible:

Goods shipped from Quanzhou Warehouse (QZWH)

Products shipped from Hong Kong warehouse (HKWH)

Goods shipped from Nanning Warehouse (NNWH)

Special goods shipped from East China Warehouse (ECWH)

Pre-sale products

Large items over 20KG

Please ensure that the 5DD logistics channel is not enabled for this type of product in the Seller Center. To ensure the best experience for buyers and sellers, if this type of product is found in the 5DD logistics channel, SLS cannot carry it and the package will be returned to the seller as an abnormal item.