How to unfreeze a frozen Shopee account? Why was it frozen?

A frozen account is a huge loss for e-commerce sellers. This problem may often occur on the Shopee platform, so many merchants want to know how to unfreeze a frozen Shopee account. Therefore, we will introduce it to you in the following content.

1. The merchant was negligent and failed to process the return and refund orders in the store in a timely manner

Often, Shopee merchants will ignore the return/refund requests from backend buyers and fail to respond and process them within 48 hours, which will cause the Shopee platform to freeze the merchant’s account.

For store accounts frozen due to this reason, merchants can restore the operating rights of the account by compensating buyers and providing evidence to the customer service of the Shopee platform. Since the Shopee platform mostly contacts Shopee merchants through phone calls and emails to handle returns and refunds in stores, all Shopee merchants must ensure that the phone calls are real and effective, and keep them open. They must check their mailboxes frequently to see if there are any emails that need to be resolved, so as to avoid freezing the store due to negligence and affecting the normal operation of the store.

2. The account violates the Shopee platform rules

Shopee platform stipulates that merchants must strictly abide by Shopee's official terms and agreements when operating their own stores, and avoid situations such as fraud/affecting transaction security, disrupting the platform, operating in violation of regulations, excessively high order incomplete rates, or excessively high delayed shipment rates. Once the Shopee system detects that a store has violated the platform rules, it will deduct points and freeze the store.

Therefore, when Shopee merchants are operating their stores, they should always pay attention to some operating data of the store, optimize the operating plan in a timely manner, and improve poor store data.

If a store is frozen because it violates the platform rules, you need to file an appeal depending on the severity of the situation and find a way to unblock the store and resume normal operations.

Dear Shopee merchants, if you find that your account has been frozen, it may be caused by the two reasons above, so in order to avoid this situation, all Shopee merchants must pay attention when operating their stores.

Recommended reading:

How to register a Shopee account? Steps

How to apply for Shopee parent-child account? What are the requirements?

What does Shopee sub-account mean? What is its use?