How to set up automatic reply in Shopee chat? Things to note when setting up

Shopee customer service receives a large number of customers every day. In order to save time and energy, you can set up an automatic reply function, so that customers can know some relevant content in advance and will not be left waiting. So, how do we set it up?

1. How to set up automatic reply?

1: First, we need to enter the store settings from the Shopee seller portal and click chat settings;

2: Edit the automatic reply content;

3: Enable automatic reply for chat and edit the automatic reply content;

4: Finally, click [save].

2. Things to note when setting up automatic replies

1. Sellers can set up to 20 automatic replies.

2. The default automatic reply is that after the buyer sends a chat message, the system will automatically reply to the message set by the seller in advance; the offline automatic reply is that when the buyer sends a message outside the working hours set by the seller, it will trigger the offline automatic reply.

For example, if the seller’s customer service working hours are 9:00-18:30, and the buyer sends a message at 19:00, it will trigger an offline automatic reply.

3. To set up automatic replies for a sub-account, you need to set up permissions first.

4. After the timestamp is turned on, the sending time of each message can be displayed.

5. Automatic replies will not be counted in the customer service response rate, so all customer service staff still need to respond to buyers in a timely manner.

3. Chat reply rate calculation method:

The total number of chat and offer messages received by the merchant in the past 90 days (messages automatically replied to by the system are not included in the calculation)

Note: The system preset chat response rate is 57%. The chat response rate will be calculated only after more than 2 transactions!

If a merchant has multiple stores, he will need to open the customer service of multiple stores to check the customer service's replies. This will make it easy to miss the customer's reply, and the chat response rate will also decrease.

Sometimes it's from this site, sometimes it's from that site, and as a result, mistakes will be made in a hurry. The message that was supposed to be sent to this customer is sent to that customer, and some customers are simply ignored and lost, so it is very important to set up automatic replies.

In this way, even if the seller is away temporarily, there will be an automatic reply to help you "take care" of the customer, retain the customer, and increase the transaction volume to a certain extent.

Shopee is still a good platform, because it is still in its rising stage, and there is still a lot of room for merchants to develop. However, this is not a project that can make you rich overnight. Don't be too ambitious, but take it step by step, so that you can make steady progress and make your store reach a higher level.