How to appeal if your shopee store is frozen? What are the methods?

Many sellers have given Shopee a very good review. With correct operation, you can make a good profit, but improper operation can also cause the store to be frozen. So the question is, do you know how to appeal if the Shopee store is frozen?

If Shopee is permanently frozen, it means that your account has been frozen for a long time, which means that the account is useless. It is also difficult to appeal, but you can also try to appeal.

To appeal against a Shopee account freeze, please log in to the account freeze appeal system: https://shp.ee/an8qs8p, then fill in the information truthfully according to the platform's requirements and submit it to the platform for review.

If the seller files an appeal within the specified time, or the appeal fails, the frozen Shopee account will be permanently suspended 30 days after the notification is issued.

The main reason for freezing a Shopee account is that the seller violates the rules, so everyone must abide by the platform rules. Otherwise, even if your account is not frozen, you will be affected by exposure, deduction of points and other violations, which will have a significant impact on the store. Remember to file a complaint in time if your Shopee account is frozen, otherwise your account will not be restored.

Will the deducted points on Shopee be reset?

So what should I do if I get points deducted on Shopee? Sellers or stores on the Shopee platform don’t need to worry if they get points deducted, because the platform has relevant clearing rules for accumulated points deductions. For example, if a store gets 15 points deducted, the account will be frozen for 28 days. If the 28-day penalty period expires, the penalty will be automatically lifted, and the deductions will be cleared quarterly. So don’t worry if you get points deducted.

Because Shopee allows sellers to compete fairly, creating fake orders violates the platform's rules. In this case, it is likely to result in a permanent freeze on the Shopee account.

Recommended reading:

How to register a Shopee account? Steps

How to apply for Shopee parent-child account? What are the requirements?

What does Shopee sub-account mean? What is its use?