Can Shopee Taiwan users apply for a partial refund? What should I do if Shopee does not receive the package?

Shopee is the largest e-commerce platform in Southeast Asia and Taiwan. Due to its good development in recent years, it has attracted many merchants to settle in. It has also been favored by many consumers, who have shopped on Shopee. So can Shopee Taiwan users apply for a partial refund? Next, we will explain this aspect to you.

Shopee Taiwan users can apply for a partial refund, and merchants can process the refund in the following ways:

1. Before clicking “Confirm Receipt”, the buyer can request a refund or return on the Shopee platform for the following situations:

(1) The buyer did not receive the goods;

(2) The buyer received the wrong product (wrong size, color, or category);

(3) The buyer receives damaged or defective products;

2. After the buyer initiates the application, the order will enter [Return/Refund], and the merchant will also receive an email reminder. The seller can click the [Respond] button of the return and refund order to enter the order details interface to view the application reason;

3. The seller can click [Refund] to refund the buyer, or select [Submit Dispute to Shopee] to file a dispute with Shopee, and Shopee will intervene to handle the matter.

Note: The seller needs to complete the [Respond] response operation within the specified time, otherwise the system will automatically agree to apply for a refund to the buyer.

What to do if Shopee does not receive the package?

After the buyer and seller agree to the return, the seller clicks "Reject Return Request" with the reason being "Return package not received".

Solution:

Taiwan has launched the Shopee cross-border return service. Packages above 640NTD can be sent back to the mainland if the seller agrees to bear the shipping costs. So the way to handle such cases in the future is:

1. If the parcel value is higher than 640NTD and the seller agrees to pay the shipping fee, please contact the CS team. The CS team will help arrange for Black Cat to pick up the goods. After the collection is completed, the buyer will be deemed the winner and receive a refund;

2. If the value of the package is less than 640NTD, or the value of the package is more than 640NTD but the seller is unwilling to bear the shipping cost, in principle, "not receiving the return package" will not be a reasonable reason to reject the return application. In such cases, the buyer will be directly judged as the winner and will receive a refund.

If the merchant encounters a situation where the package is not received and the refund is made, the above method can be used to solve it. Both consumers and merchants must learn to protect their rights! Well, today's sharing ends here. I hope this article can help you!