Can I return products from Lazada after 7 days? How long is the return period?

When shopping online, some friends want to apply for a return and refund because they are worried about the poor quality of the goods after receiving them. Can Lazada still return the goods after more than 7 days?

Can I return the product after 7 days on Lazada?

Customers can apply for a return within 7 days of receiving the goods according to the return policy. Only after the return review is passed, Lazada will send an email to notify the seller of the return. The return email received 2 months later mentioned by the seller should be the email sent after the product is returned to the Hong Kong warehouse.

1. What are the reasons for delivery failure? (Delivery failure can be resold)

(1) The recipient is not at home

(2) The address is incomplete, the phone call cannot be connected, and the delivery cannot be delivered to the buyer.

(3) Incorrect recipient information

(4) Buyer refuses to accept (buyer feels delivery takes too long, refuses to pay when cash on delivery, denies purchase)

Except for factors such as package cancellation, customer refusal to pay, wrong delivery address, etc., a package may have multiple delivery opportunities based on the actual situation of the delivery area. If it exceeds the limit or for other special reasons, such packages will be marked as failed delivery. The goods after failed delivery will be returned to the local reverse center, and the goods that pass quality inspection will enter the secondary sales link.

2. Secondary sales process (ID, MY, TH, PH & VN):

(1) LGS will integrate and resell failed products within 28 days (except Singapore)

(2) No international shipping, final shipping or tax will be charged for secondary sales of goods.

(3) Quality inspection process, comparing order and product description page details

(4) Are there any product quality issues?

(5) Whether it meets the product description (description/picture/product specifications/color)

(6) Is it a wrong product?

(7) Are there any missing parts or parts of the goods? Is the standard packaging box of the goods intact?

(8) Whether it belongs to the prohibited or restricted category (directly determined as unqualified in quality inspection)

3. Buyer Return Policy

(1) Buyers can return the product for free based on the actual reason they choose (7 days for Non-Lazmall and 15 days for Lazmall).

(2) Returned goods will not be resold

(3) Merchandise returned from all sites (except Vietnam) will be arranged based on the merchant’s specific “return value-added service” options (return to merchant, worry-free, or local destruction).

Generally, you can return the product within seven days, and there are various reasons for users to return the product. You need to identify whether it is a malicious return. If it is a normal return, you need to agree to it in time. Of course, if you want to operate for a long time, you need to reduce the return rate of the product!

Recommended reading:

How long does it take for Lazada to cancel an order? How to choose products?

How to check sellers’ email addresses on Lazada? What are the entry conditions?

How long is the payment cycle of Lazada? How long does it take to receive payment?