How to chat with customers on Shopee? What should I pay attention to when setting up automatic replies?

Merchants who open stores on Shopee need to deal with customers frequently. However, if your dealing skills are not good, you may lose a lot of potential customers. Therefore, many novice merchants will learn some skills of chatting with customers in detail. Let’s talk about what these skills are below.

How to chat with customers on Shopee?

1. For buyers’ first consultation

At this time, what the customer service needs to do is to greet the buyer. The words used should be able to show their enthusiasm and friendliness. At the same time, they should also clearly introduce what services they can provide, so as to better encourage buyers to continue purchasing in the store.

2. Remind buyers to place orders as soon as possible

If the buyer has added a product to the cart or has placed an order but has not paid, the customer service staff will also need to remind the buyer through a chat. You can use some preferential systems to attract buyers to place orders, as follows:

3. Shipping Notice

After the product is shipped, customer service will also send a shipping notification to the buyer, telling them to pay attention to logistics updates and contact them as soon as possible if they have any questions.

4. Thank the buyer

After the buyer signs for the completed order, the customer service can also send some words of thanks, and hope that they will repurchase next time. If there are any questions, they should contact them as soon as possible.

What should I pay attention to when setting up automatic replies?

1. Sellers can set up to 20 automatic replies.

2. The default automatic reply is that after the buyer sends a chat message, the system will automatically reply to the message set by the seller in advance; the offline automatic reply is that when the buyer sends a message outside the working hours set by the seller, it will trigger the offline automatic reply.

For example, if the seller’s customer service working hours are 9:00-18:30, and the buyer sends a message at 19:00, it will trigger an offline automatic reply.

3. To set up automatic replies for a sub-account, you need to set up permissions first.

4. After the timestamp is turned on, the sending time of each message can be displayed.

5. Automatic replies will not be counted in the customer service response rate, so all customer service staff still need to respond to buyers in a timely manner.

These are the main tips for chatting with customers on Shopee. You may already know some of these tips, so you can first learn about the ones you don’t know. In fact, when chatting with buyers on Shopee, you should try your best to solve their problems.

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