How can I contact Shopee's account manager? How can I contact Shopee's customer service?

Merchants who want to join Shopee must first complete the novice tasks after successfully registering a store. After completing the tasks, wait for the platform to review the completion status, and then arrange for the account manager to connect. So how do you contact the account manager on Shopee?

After the seller fills in the Shopee information, he/she should wait patiently for the review. He/she will receive a registration email the next day after the review is passed by Shopee. The seller should click on the link to register in time and complete the registration in time according to the content of the link.

For sellers who have successfully joined Shopee, the platform will provide an incubation period for the sellers to learn the platform rules and operating rules. During the incubation period, there will be a designated operations manager to help the sellers operate the store. After the incubation period, account managers from other teams will continue to connect with the sellers, so sellers may connect with different operations managers at different stages.

The novice tasks during the incubation period include but are not limited to: video learning/new product launches/novice exams/fan attention, etc.; if you are a seller who has opened a store within 4 months, please check the email address bound to you when you signed up, find the relevant email and complete the tasks according to the instructions in the email content; if you fail to connect with the operations manager, you can send an email to the Shopee customer service team to inquire who the corresponding operations manager is.

How to contact Shopee customer service?

Shopee cross-border customer service phone number: 400 126 8888

Shenzhen Office: 33F, Dashi Building, No. 28, Keji South 1st Road, Yuehai Subdistrict, Shenzhen

Shanghai Office: 31F, Building B, New Caohejing International Business Center, 391 Guiping Road, Xuhui District, Shanghai

Shopee cross-border customer service consultation email: help@support.shopee.cn

The email format is as follows:

1. Email title: store name + account manager name + order number

2. Email content: Description of the consultation issue

3. Shopee Shenzhen cross-border customer service team response time: within 1 working day

In general, after the merchant completes the novice task, the platform will verify your task completion status and then arrange for an account manager to connect with you.