Can Amazon reviews be deleted? Which negative reviews can be deleted?

After buying something on Amazon, you can leave a review. Many domestic users want to modify or delete their reviews after leaving a review on Amazon, but they don’t know whether they can do so because there is no relevant operation button. Let me give you a detailed introduction below.

Can Amazon reviews be deleted?

Can.

1. Contact Amazon customer service directly to delete

If the reason for the buyer's negative review is not due to the quality of the product, but malicious comments, such as insulting language, personal information, subjective opinions on the product, FBA logistics problems, and comments unrelated to the product, we can apply to Amazon's official customer service to delete the review. Try to get the support of Amazon's customer service to help delete the negative review on Amazon.

2. Service providers who delete negative reviews

There are some service providers on the market that can delete negative reviews. They recruit software programmers who use high-powered buyer accounts to click Report abuse of negative reviews in order to delete the negative reviews.

3. Comment gameplay

The so-called comment gameplay is to respond quickly to the sudden negative comments in the comments, and wake up the customer to contact us through the in-site email in the shortest time. Use a professional and sincere attitude to leave a good impression on the buyer so that the subsequent modifications can go smoothly.

4. Maintain negative reviews as soon as possible

When a buyer leaves a negative review, we will choose to contact the buyer through in-site email to discuss the negative review issue. The golden time to maintain negative reviews is usually within 3 hours after the negative review appears.

Which negative reviews can be deleted?

If the buyer's account and description are true, the seller can calculate the order time from the review time, find out the buyer's name and contact information, apologize to the buyer, reissue or refund the product to gain the buyer's understanding and help modify or delete the bad review.

If there is no description of the bad review in the buyer's review, but only one star, the buyer is likely to miss it when clicking the star. In this case, you can report this bad review to customer service.

If the seller is an FBA seller, the buyer will not mention product problems in the review, but due to other factors such as slow logistics, damaged packaging, etc., the seller can also apply to customer service to delete the review.

If the buyer directly posts a negative review because he cannot use the goods, he can also ask customer service to explain the non-product quality issues and request to cancel the negative review.

Reviews on Amazon can be deleted, but you need to contact Amazon customer service to delete them. Amazon now has strict management of reviews. If merchants have left reviews, it is best not to let the official find out, otherwise your store’s violations will be serious.

Recommended reading:

How much is the Amazon sales commission? How to get more commission?

Does Amazon's new product support period start from the time it is launched?

How to check the sales volume of Amazon store? What are the methods?