Shopee Malaysia Site 8x Refund Guarantee Policy

In order to ensure a good shopping experience for Shopee consumers, Shopee Mall always adheres to the three policies of 100% authentic guarantee, free return and free shipping service. In addition to strict authenticity checks for all Shopee brand sellers, Shopee also provides buyers with an 8x refund guarantee as compensation for receiving counterfeit goods.

1. Effective Date

The 8x money back guarantee policy will take effect on all orders from 12:00 am on July 15, 2023.

【Benefits of 8x Money Back Guarantee Policy】

1. The store is officially certified, buyers are more assured and have a greater chance of becoming your loyal buyers;

2. Effectively build a positive brand image and make your store stand out in the Shopee mall;

3. Offer a strong money-back guarantee to help establish your brand as reliable and trustworthy.

II. 8x Money Back Guarantee Policy Rules

1. Under the 100% authentic guarantee policy, if a buyer purchases counterfeit goods on Shopee, he or she will be entitled to an 8-fold refund. This amount will be borne by the Shopee seller.

2. 8 times refund compensation, that is, the amount reimbursed to the buyer will be 8 times the amount paid for the goods (up to RM 5,000); if the price of the goods exceeds RM 5,000, the final compensation amount will be the original price of the goods.

3. Frequently Asked Questions

1. What happens when the item a buyer receives is determined to be counterfeit?

Please click to view: https://shopee.cn/edu/article/4515

2. What products are considered counterfeit?

For more information about counterfeit goods, please click here: https://shopee.cn/edu/article/4515

3. Will the 8x Money Back Guarantee policy affect my seller experience on Shopee?

With the introduction of the policy, all brands on Shopee will benefit from it and become trustworthy and reputable sellers.

Buyers can also have confidence that they can purchase authentic products from Shopee mall brands.

Please rest assured that Shopee will continue to enforce a strict return policy to ensure fairness to buyers and sellers.