How does Shopee give partial refunds to customers? How to prevent refunds?

Shopee merchants must have encountered buyers' applications for returns and refunds. When buyers apply for returns and refunds, they need to return the goods in their original condition. So how does Shopee give customers partial refunds?

How does Shopee give partial refunds to customers?

If a buyer wants to return a product after receiving it from the Shopee platform, the buyer first needs to place the purchase order and then initiate a return application. The order will then enter "Return/Refund" and the platform will also send an email to the seller. The seller needs to process the email in a timely manner after receiving it.

Merchants can see the reasons why buyers apply for returns by clicking the "Feedback" button of the "Return and Refund" order in the backend; if the merchant disagrees with the return and refund, they can click the "Raise an Objection to Shopee" button to refuse. If the seller fails to complete the "Feedback" within the specified time, the system will agree to the application by default and refund the buyer.

If the seller agrees to "return/refund", the system will trigger the automatic return process. The products sent by the merchant will be temporarily placed in the local warehouse. Later, the Shopee platform will return the packages that meet the conditions to the merchant. Therefore, the return address submitted by the seller to the platform must be correct.

How to prevent chargebacks?

1. Ship the correct products. Confirm that the store has the products to ship and ensure that every order can be shipped;

2. Check whether the goods are damaged or defective before shipment. Make sure all goods are properly packaged: fragile items must be marked and added with additional protection measures, such as anti-collision air bags; the label must be clearly attached to the outermost layer of the goods.

3. Fill in the correct product description. Fill in the correct and detailed product details to ensure that buyers will not have any misunderstandings about the product. Product details must include accurate and detailed information such as size, color, material, shelf life, etc. Product photos can be placed from different angles to help buyers view the product more clearly.

If the buyer returns the goods, the seller should communicate with the buyer in a friendly manner, confirm the reason for the return, and then solve the problem based on the specific reason, and try to retain the customer as much as possible. However, do not be too persistent, which will make the customer feel very troublesome.