Will eBay video authentication require a phone call? How to conduct eBay video authentication?

As a world-renowned e-commerce platform, eBay has strict requirements for sellers’ identity verification. Recently, there has been an increasing discussion about eBay’s video verification, and many sellers are concerned about whether eBay will call them for additional confirmation during video verification.

1. Will eBay make a phone call during video authentication?

The answer is that there may be different operational requirements in different situations. During the eBay video authentication process, you usually do not need to answer the phone. Video authentication is mainly conducted through online video calls to ensure the user's true identity and information. Users will be required to use a camera to make a video call and show relevant documents or provide other necessary information for verification.

However, in some cases, eBay may require a phone verification. This usually happens when the system automatically controls risk or detects abnormal account activity. In this case, eBay may ask the user to answer the phone and provide some additional verification information to confirm the user's identity and the security of the account.

2. How to conduct eBay video authentication?

To do eBay Video Authentication, you can follow these steps:

Log in to your eBay account: First, log in to your eBay account and go to your Profile or Account Settings page.

Look for the video verification option: In your profile or account settings, look for an option related to video verification. The specific name may vary depending on the region, but it is usually called "Video Verification", "ID Verification", or something similar.

Start Video Authentication: After clicking the relevant option, you may be asked to download and install the eBay Authentication application. Follow the instructions to start the video authentication process.

Make a video call: Use the camera on your phone or computer to start a video call. During this process, you will need to show relevant documents or provide other necessary information to verify your identity.

Complete the certification: During the video certification process, follow the system prompts to complete the necessary steps and operations. Once the certification is successful, your video certification status will be displayed on your eBay account page.

It should be noted that the specific eBay video authentication process may vary by region, account type or other factors. It is recommended that you carefully read eBay's official guidelines and instructions before proceeding with the video authentication to ensure that you understand all necessary steps and requirements.

Generally speaking, you do not need to answer the phone when doing eBay video verification. Video verification is mainly conducted through online video calls to verify the user's true identity and information. However, in some cases, such as system automatic risk control or account abnormal activity detection, eBay may require users to answer the phone for further verification.

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