What should I do if I forget my Shopee primary account? Why can't I log in to Shopee?

Every platform requires us to log in to operate normally, and Shopee is the same. However, some merchants accidentally forget their Shopee main account, which makes the merchants very anxious. So how to solve this problem? Next, we will explain this aspect to you.

1. Open Shopee’s official website;

2. Find [Settlement] in the upper right corner, and you can see [Check Progress] below the settlement process;

3. Click [View Progress] and select Forgot Password;

4. You can modify it by using the user name, phone number, or email you provided when you applied;

It is recommended that the password meet the following two requirements:

1. Minimum 8 characters - the more characters the better;

2. Mix uppercase and lowercase letters - Mixing different types of characters is more secure.

Shopee will not ask sellers to provide their account login password or e-wallet PIN through phone calls, social media, etc., so if you encounter this situation, do not easily reveal your password and log in through Shopee’s official website to keep your account safe.

Why can't I log in to Shopee?

1. Platform reasons

Sometimes, because the platform needs to update the system, it may cause the situation that you cannot log in. You can go to Shopee's seller group, community, backend notifications, etc. to see if other people cannot log in; if no one can log in, it is a problem with the platform, and you can wait for the platform to recover.

2. Network issues

This may also be caused by your slow network or poor network speed. It is recommended that you restart the router to see if you can log in.

3. Wrong account password

The format of the Shopee seller account name is "XXX:main". This must be added at the end to be the correct account number. Therefore, many sellers will not pay attention to this point, resulting in incorrect account and password prompts; also pay attention to the ":" must be in English. If the password is wrong, you should also check whether it is a case issue, and then try it a few more times.

4. Browser Cache Issue

Sometimes, because the browser remembers the password, there are too many cookies cached and you cannot log in. You can clear the cache and try again to log in. It is recommended that sellers use the Chrome browser to log in to Shopee.

Of course, in addition to the above problems, the reason for the account being blocked is not ruled out. If your account is blocked, you will not be able to log in, but don’t worry, as long as you know the reason why you can’t log in, there will be a way to solve it!