Does Shopee have a high return rate? How to reduce the return rate?

When operating a store on Shopee, merchants should also pay attention to the refund rate of the store. If the refund rate is too high, it will have a great impact on the store, and merchants must find ways to reduce the refund rate. Some merchants asked, is the refund rate of Shopee high?

In fact, this mainly depends on our own account. If the products in the account are all very good products, then the refund rate will definitely not be very high. So what we have to do is to run our store well and make our products well, so that we can reduce the refund rate.

How to reduce the return rate?

First, check carefully when shipping to ensure that the correct goods are shipped. Sellers need to check the goods in the Shopee store every day to ensure that there is enough inventory and check the goods carefully when shipping to avoid shipping the wrong products.

Second, before shipping, be sure to confirm the integrity of the goods. Damaged or defective goods cannot be sent to buyers, which can minimize the possibility of returns.

Third, ensure that all goods are properly packaged, fragile items must be marked, and additional protection measures are added, such as anti-collision airbags.

Fourth, fill in the correct description for each product. Fill in the correct and detailed product details to ensure that buyers will not have any wrong misunderstandings about the product. Product details must include: size, color, material, shelf life and other accurate and detailed information. Product photos can be placed from different angles to help buyers view the product more clearly.

Fifth, analyze and investigate the reasons for refunds and returns in the store. Sellers can revisit products that are frequently returned and refunded, find out the reasons, and solve them. Shopee sellers can adjust the goods by stopping sales, or if there is a problem with the quality of the supplied products, they can consider directly removing the product from the shelves. This is the only way to avoid refunds and returns from the source, which can reduce the probability of buyer loss and increase store satisfaction.

Finally, a good communication attitude can solve most return and refund problems. When encountering returns and refunds, the seller should first communicate with the buyer to see what the reason is and whether the buyer can be compensated to avoid returns and refunds.

In general, whether the Shopee refund rate is high or not depends mainly on whether there are problems with the merchant himself and the store. If everything is good, then the refund rate will not be high.