When will the Shopee refund be credited to your account? Answers to questions about Shopee refunds

The Shopee cross-border e-commerce platform is still very popular among consumers. Many Shopee merchants have opened stores on this platform. If you are not satisfied with the products, you can apply for a refund. When will the Shopee refund be credited?

1. How to handle refund and return requests

(1) Before clicking “Confirm Delivery”, the Buyer can request a refund or return on the Shopee platform in the following circumstances:

a. The buyer did not receive the goods

b. The buyer received the wrong product (wrong size, color, or category)

c. The buyer received a damaged or defective product

(2) After the buyer initiates the application, the order will enter the [Return/Refund] page, and the merchant will also receive an email reminder. The seller can click the [Respond] button of the return/refund order to enter the order details interface to view the reason for the application;

(3) The seller can click [Refund] to refund the buyer, or select [Submit Dispute to Shopee] to submit a dispute to Shopee, which will then handle the matter.

*Note: The seller needs to complete the [Respond] response operation within the specified time, otherwise the system will automatically agree to apply for a refund to the buyer.

2. Common process of return and refund

FAQ:

1. What should I do if the buyer requests a partial refund?

Except for the Thailand site, all other sites may refuse refunds after the buyer applies for a refund, and local customer service will intervene to operate a partial refund. Thailand does not currently provide partial refund services.

2. How to return the return packages from each station?

(1)Malaysia site

Packages from the Malaysia site cannot be returned to mainland China via SLS for the time being. Sellers need to negotiate with buyers on the return method and cost sharing before implementing the return.

(2) Taiwan, Indonesia, Thailand, Philippines, Singapore, and Vietnam sites

a. Orders of $20 or more can be returned, but the seller needs to agree and pay $8 for the return shipping fee;

b. No returns are provided for orders below US$20;

(3) Orders paid on delivery in Taiwan, Indonesia, Thailand, and Vietnam that are returned due to the buyer not picking up the order

a. For orders of USD 20 or above, Shopee currently does not charge sellers for return fees and the goods will be returned to the seller free of charge;

b. No returns will be provided for orders below US$20.

This is the end of the introduction about when the Shopee refund will be credited to your account. In fact, the Shopee e-commerce platform has its own rules, and all Shopee merchants must abide by the relevant rules. And it will take some time for the refund to be credited to your account.

Recommended reading:

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How to log in to Shopee's main account? What is a main account?

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