Can I win a lawsuit for Shopee refund? How to reduce the refund return rate?

Shopee merchants must have encountered buyers' applications for returns and refunds. When buyers apply for returns and refunds, they need to return the goods in their original condition. Sometimes disputes arise. Can Shopee refunds win the case?

So, under what circumstances can buyers choose to return/refund?

Buyers can apply for a return and refund before the expiration of the Shopee commitment based on the following circumstances:

Applicable to all platforms: I haven't received my order yet. I'm missing a piece of the product. I received the wrong product (e.g. wrong size, color, or different product). I received a product that was damaged or malfunctioned. Applicable to the mall: I bought a fake product. I changed my mind. The product was not as expected. Others

What should I do if I receive a return request from a buyer? When you receive a return refund application, you should first contact the buyer to understand the reason for the return refund. Many return refund applications can be successfully resolved through communication. When the buyer proposes a return refund, you need to respond within a limited time. Please note that before you receive the returned product, please do not press the "Refund" button! In addition to the reasons for not receiving the product: the product is missing, I received the wrong product, some functions of the product cannot be used... etc. If the buyer's return/refund request is unreasonable, you want to reject the return refund application, and please click "Please coordinate the dispute with Shopee Shopping" at any time within the refund period, Shopee will contact you through the Email you left to assist you in processing the return refund application.

How can Shopee merchants reduce the refund and return rate?

1. Ship the correct products

Confirm that the store has goods to ship and ensure that every order can be shipped;

2. Check whether the product is damaged or defective before shipment

Make sure all products are properly packaged: fragile items must be marked and given extra protection, such as air bags; the label must be clearly attached to the outermost layer of the product.

3. Fill in the correct product description

Fill in the correct and detailed product details to ensure that buyers will not have any misunderstandings about the product. Product details must include accurate and detailed information such as size, color, material, shelf life, etc. Product photos can be placed from different angles to help buyers view the product more clearly.

4. Analyze the reasons for returns

Sellers can frequently check products that have been returned, find out the reasons for the returns and make adjustments; if there is a quality problem with the product source, consider removing the product from the shelves; preventing refunds and returns from happening in advance can reduce the chance of buyer loss and increase store satisfaction.

After you confirm that you have received the goods, you must refund the buyer in full. However, if you disagree with the buyer's return or refund application, you can choose to file a dispute with the Shopee platform. When the dispute is difficult to resolve, asking customer service to intervene can solve the problem.

Recommended reading:

Does it matter if Shopee doesn't have a main account but only a sub-account? What will happen?

How to log in to Shopee's main account? What is a main account?

Is it better to send goods on behalf of others or send them on your own? How to operate?