How many points will be deducted for delayed shipment on Shopee? How to avoid it?

Delayed shipment on Shopee will bring bad records, affect buyers’ shopping experience, and reduce buyers’ satisfaction with the store. Too many delayed shipments may also result in points being deducted. How many points will be deducted? Let me tell you below.

In the past 7 days, regardless of the total number of orders of the seller, the store's delayed shipment rate must be lower than 10%; when the delayed shipment rate is higher than the standard set by Shopee, 1 point will be deducted in accordance with the seller scoring system specifications; serious violation of the scoring rules means that when the delayed shipment rate is >= 10% and the number of delayed shipment orders is >= 30, 2 points will be deducted.

How to avoid delayed shipment?

1. DTS settings

According to the actual delivery situation, the seller's logistics center will uniformly set the DTS delivery time, and can make detailed adjustments according to different inventory conditions. In this way, sellers can improve the efficiency of store delivery time and benefit the store conversion rate.

2. DTS Adjustment

During holidays, sellers need to contact their account managers to discuss how to adjust the DTS delivery time. Although according to regulations, the delivery time will be delayed during holidays, sellers also need to make adjustments based on actual holidays.

3. DTS days setting

We make the following two recommendations:

Novice sellers can set the DTS days based on the daily delivery time and roughly calculate the inventory quantity of new products.

Experienced sellers can analyze the store performance in the past month, place orders to stock up, and set the DTS to 2 days for products with good overall trends. Of course, all of this needs to be adjusted continuously based on store data.

Especially when the store is in a state of large-scale distribution and the inventory is difficult to control, it is necessary to first ensure that there is no late delivery and not to affect the store due to losses due to small gains.

Worried about late delivery, set the product DTS for more than 7 days. Sellers should not do this, because products with DTS set to 7 days or more will be displayed as pre-sale products on the product page, which will seriously affect the store's conversion rate. Most buyers will choose spot products with shorter delivery time. In addition, there are many pre-sale products in the store, which will affect the seller's various selections and the number of products on the shelves.

Shopee delayed shipments vary in different situations, and the deduction points are also different. In order to avoid delayed shipments, sellers should pay more attention to the actual inventory of the goods, set the delivery time according to the situation, etc. I hope the information I provide is helpful to everyone.