What is the job content of a foreign trade merchandiser? What abilities are required?

To do foreign trade, you generally need talents in the following positions: foreign trade salesperson, foreign trade document clerk, foreign trade manager, and foreign trade merchandiser. Each position has its own job responsibilities. So what is the job content of a foreign trade merchandiser?

1. What is the job content of a foreign trade merchandiser?

1. Track each order to ensure it is successfully completed and delivered to the customer, and collect the receivables.

2. Keep in touch with new and old customers to increase communication and understand customer needs.

3. Receive customer complaints and pass the relevant information to the relevant departments of the company. (Communication and coordination with various departments is very important)

4. Provide good after-sales service.

2. What abilities do foreign trade merchandisers need?

1. Good communication skills. Able to communicate and coordinate with various departments within the company and communicate well with customers;

2. Good oral English and familiar with foreign trade knowledge. Achieve language barrier-free communication and master the basic knowledge of foreign trade English correspondence and translation;

3. Strong adaptability, and the ability to handle emergencies and incidents in a proper manner and with appropriate language, such as customer complaints, delayed delivery, and other emergencies;

4. Have solid professional knowledge, master sufficient professional terms, and be able to communicate smoothly with lay customers and factory suppliers;

5. Be careful and have a strong sense of service. There will be a lot of documents involved in the work, so carefulness and seriousness are essential. Have a sense of teamwork. The merchandiser is the link between customers, factories, and freight forwarders, and the quality of his work directly affects customers and factories.

3. What is a foreign trade merchandiser?

A foreign trade merchandiser refers to a foreign trade business personnel who, after the signing of a trade contract, tracks or operates some or all of the links such as goods processing, shipment, insurance, inspection, customs declaration, and foreign exchange settlement based on the contract and relevant documents in the import and export business, and assists in the fulfillment of the trade contract.

In general, the job of a foreign trade merchandiser is to track all aspects of an order to ensure the smooth progress of the transaction. In addition, they must strengthen communication with customers to understand their needs.