Who pays for Lazada return shipping? What are the situations?

Some friends want to start cross-border e-commerce business, and then choose a platform, but there are still some differences between cross-border e-commerce and domestic e-commerce stores. Shipping costs are very important for opening cross-border e-commerce stores. Who pays for Lazada return shipping costs?

Who pays for the return shipping fee of Lazada?

For cancelled orders, the merchant's bill can show that the order has been signed for before the buyer returns it.

1. Receive payment for goods

2. Receive the final shipping fee paid by the buyer (if free shipping, this item will not be included)

3. The platform deducts the shipping fee that the merchant needs to pay

4. Commissions and transaction fees deducted by the platform

5. Taxes are deducted by the platform (if any, they will be displayed) After confirming the buyer's return, the order is confirmed as a return

6. The platform deducts the final shipping fee paid by the buyer

7. Receive commissions returned by the platform

8. The payment for the goods is deducted by the platform

9. Refund the buyer's payment (non-COD will be presented) Product price + shipping fee

Lazada Return Fee:

1. Customer requests a return

Article 1: The value of the goods to be returned must be higher than a certain value. For example, the value of the goods (converted in local currency, based on the selling price of the goods when the order is placed):

>=USD10: Automatically return goods.

Article 2: In Mainland China/Hong Kong, sellers enjoy free return service (sellers need to register the mailing address in TIMES's return system), and the $10 return fee has been cancelled!

2. Delivery failure

Return to the seller's address registered in the TIMES returns system.

3. Lazada’s return process

Delivery failed

Reasons for failure to send someone: the buyer is out, unable to contact the buyer, the buyer’s information is incorrect.

Buyer Returns

Customers can return the following products within 7 calendar days: wrong products, out of stock, counterfeit products, damaged products, non-conforming products.

Once the return arrives, Lazada will notify the seller via email.

Note: Only consumers specified by Thai law can return goods due to "change of mind", other platforms cannot.

There are four main reasons for Lazada logistics delivery failure:

1. The recipient is not at home

2. The address is incomplete, the phone cannot be connected, and the package cannot be delivered to the buyer.

3. Incorrect consignee information

4. Buyer refuses to accept (buyer feels delivery takes too long, refuses to pay cash on delivery, denies purchase)

If the package is cancelled, the customer refuses to pay, the delivery address is wrong, etc., it will not be considered a failed delivery and there will be no chance of re-delivery.

The question of who pays for the return shipping fee is very simple. The party that makes the mistake will bear the responsibility. If the product is returned or exchanged due to a problem with the product, it will generally be returned to the local shipping center first. There will be a 28-day retention period. If the product is intact, it can be shipped to other buyers as a new store order during this period.

Recommended reading:

How to register for Lazada P card? Registration details

Does Lazada use Alipay for payment? How to set up Alipay?

Do I need to be a company to receive payments from Lazada? What are the conditions for entry?