Can I cancel my Lazada account? What happens if my account is deactivated?

For cross-border e-commerce, if the store is well managed and there are many orders, the profit will be huge. However, some merchants fail to make their store successful, so they want to quit and cancel their account. Can Lazada accounts be cancelled?

Lazada accounts can be cancelled.

What happens when an account is deactivated?

1. Purchase an account

There are many individuals or platforms selling Lazada accounts online. Since Lazada cross-border sellers only allow corporate applications, many people choose to purchase other people’s Lazada accounts to open stores. This can easily lead to your account being deactivated.

Because Lazada cracks down on such illegal transactions, if the platform finds that there is anything abnormal in your account, your account will be deactivated.

2. Store violations

If a Lazada account violates the rules, the platform will also impose corresponding penalty points; if the violation is serious, or 48 points are deducted, then your Lazada account will be deactivated and will not be able to appeal for restoration.

Then everyone should do the following to avoid being fined for violations:

a. Check your store regularly and immediately remove any illegal products from the shelves;

c. If you don’t know which products are in violation, it is recommended that you remove them all from the shelves and turn on holiday mode.

c. Be familiar with the platform rules and avoid violations.

3. Platform error deactivation

If your Lazada account is registered and opened by yourself and there is no violation, but it is deactivated, you can contact the platform customer service to find out what is going on. Sometimes it may be because the Lazada platform has deactivated it by mistake, so you must urge the platform to restore your store to avoid further impact on your store.

Of course, if your Lazada account is deactivated, you can also try to appeal to restore your account. Prepare relevant supporting materials and a letter of appeal and send it to [email protected] via email. Remember to fill it out in English so that it can be reviewed and restored faster.

In general, Lazada accounts can be cancelled. Whether you are a user or a merchant, as long as you meet the cancellation conditions, you can apply for cancellation.