How to deal with out-of-stock orders on Lazada stores? What happens if Lazada delivery is overdue?

Lazada delivery is one of the important links in store operation. Not only that, merchants must also comply with the platform's delivery requirements. Delayed delivery or overdue delivery will have a bad impact on the store. So how to deal with the out-of-stock and overdue orders of Lazada stores? Let us explain this to you below.

The biggest reason for Lazada's delivery timeouts is the logistics company's failure to deliver in a timely manner. Sellers can then obtain relevant certification materials from the logistics company to find out why the logistics information has not been updated, and then complain to the platform's customer service to revoke the penalty.

What happens if Lazada delivery is overdue?

Generally, Lazada needs to ship the order within 48 hours after receiving it, but this requirement does not include Saturdays, Sundays and statutory public holidays. So when the time is about to expire, update the order status from "Pending" to "Ready to Ship" in the seller center and send the package to the sorting center. Otherwise, the order may be cancelled by Lazada and a fine of US$5 per product will be charged. In addition, the package must arrive at the sorting center within 7 calendar days after receiving the order, otherwise the order will be cancelled by Lazada.

Lazada avoids delivery timeouts:

1. Choose a warehouse close to you

Currently, Lazada's sorting centers in Shenzhen and Yiwu are open to mainland sellers. You should choose a warehouse that is closer to you according to your geographical location, so that the transportation time of goods will be shorter.

You can also set an extended delivery time, which will give you more time to prepare goods, but it will also have a certain impact on the conversion of the store, so you have to weigh it yourself.

2. Find a reliable logistics company

A reliable logistics company is very important, which can ensure the delivery time of the product and avoid unnecessary impacts caused by problems on the way that may cause the product to fail to arrive at the Lazada sorting center in time. Of course, you can also place orders with other sellers. If you meet the requirements, Lazada will also arrange door-to-door collection, which will be more secure.

In short, when consumers place an order, merchants must prepare for delivery and send out the goods within the specified time, so that the goods will not be shipped overtime, and there will be no complaints from consumers due to overtime delivery, which will lead to the store being punished!