DHgate.com New Seller Protection Period Policy

The Dunhuang platform guides new sellers to understand the transaction rules while helping them better adapt to the platform environment and improve their store management level, as well as bring a good shopping experience to buyers.

On the premise that there are no compliance issues and transaction penalties for serious violations, support and protection will be provided to new sellers in operating stores by reducing the intensity of penalties, giving merchants a transition period to understand and become familiar with platform rules.

We hope that new sellers can properly operate their stores, continuously improve the buyer experience, and improve the store's ability to convert orders. Under the premise of not involving compliance issues and transaction penalties for serious violations, we will provide support and protection for new sellers to operate stores by reducing penalties, and give merchants a transition period to understand and familiarize themselves with platform rules. We hope that new sellers can properly operate their stores, continuously improve the buyer experience, and improve the store's ability to convert orders.

1. Scope of application

This policy applies to all new sellers (based on whether it is the first time to pay the platform fee)

II. Definition

Protection period: All orders created within 90 days after the seller pays the platform usage fee for the first time are within the protection period.

IV. Specific content of the policy

If sellers in the novice protection period commit serious violations, particularly serious violations, or deliberately circumvent platform rules, or other violations during their operations, the platform will still take strict punishment measures against the violating merchants in accordance with the "Dunhuang.com Seller Violation Management Rules" and immediately cancel the new seller protection policy for the relevant violating sellers.

This policy will officially take effect on April 23.