What is the Amazon Returns Provider Program and why should I use it?

The return issue of Amazon US seller-fulfilled (MFN) orders has always been a headache for many sellers. The cost of returning goods directly from the US to China is too high, and there is no warehouse address in the US to receive returns. Sometimes, both the goods and the payment are lost. It is really a dilemma!

Now, Amazon has launched the Return Service Provider Program (RP), which not only simplifies your return experience on the US site, but also greatly saves costs!

What is the Amazon Return Service Provider Program?

The Amazon Return Service Provider Program (RP) means that when a buyer initiates a return and you need to provide a local return address for the site you are selling on, you can choose a service provider that is more suitable for you from a group of service providers reviewed by Amazon according to your return management needs.

Once you sign up for the Return Service Provider program, your default return address will automatically be updated to the selected service provider's domestic warehouse address in the destination country.

The return service provider will receive and grade the returned merchandise to assess its condition and provide value recovery services such as resale, repair and clearance, and pass on the recovery value to you.

All US sellers will be automatically enrolled in the Amazon Prepaid Return Label Program after you register for the Return Service Provider Program (RP) and obtain a local US return address. Amazon will issue shipping labels containing this service provider address to buyers on your behalf, ensuring that buyers have a smoother return experience.

After joining the prepaid return label program, when the return request meets the requirements, Amazon will automatically approve prepaid returns for self-delivered orders that comply with Amazon's return policy, and provide buyers with prepaid return labels and return and exchange transportation services through carriers in the local "Buy Shipping" service in the United States. You only need to manually review return requests that are not within the scope of Amazon's policy or are not subject to this requirement, reducing your processing time.

Why use the Amazon Return Service Provider Program?

Why do we strongly recommend you to use the Amazon Return Service Provider Program (RP)? Because it has many advantages and is trustworthy!

The Return Service Provider Program (RP) is composed of service providers that have been reviewed by Amazon. Amazon has enabled some providers who are competitively priced, can provide a variety of services, agree to service level agreements (SLAs), and meet typical seller needs. They specialize in the return management process and can handle the return process on your behalf.

Advantage 1: Provide a domestic return address in the destination country

Return service providers all have local warehouses in the United States and can receive returned products locally in the United States.

Advantage 2: Simplify the return process

Help you simplify and standardize your merchandise returns process within the United States.

Advantage 3: Save return costs. Return service providers can help you at a lower cost, reducing your return costs and operating procedures.

Advantage 4: Reduce negative reviews on delivery

Amazon will respond to return requests in a timely manner, provide you with a smoother buyer return experience, maximize buyer favorability, and reduce negative delivery reviews.

Advantage 5: Flexible choice of providers You can use other service provider addresses to set alternative addresses to support multiple return addresses (only in the US mall). You can also configure rules or specify SKUs that require different return addresses.