What impact will abnormal items on Shopee have? Under what circumstances will they be judged?

Abnormal items in Shopee refer to the items that cannot be transported by SLS after the seller sends them to the transit warehouse. They are intercepted by the warehouse and are returned or even destroyed. This time, let's take a look at how to deal with abnormal items!

1. What impact will abnormal items have?

Orders that are judged as abnormal will be cancelled, which will increase the seller's order non-fulfillment rate (NFR) and may result in points being charged.

The seller loses the domestic shipping fee and also needs to bear the shipping fee for returning the abnormal item.

If it is a serious prohibited item, it will be destroyed directly or even fined.

Affects buyer experience and customer loyalty, which may lead to negative reviews

2. What will be considered as abnormal?

1) Transporting prohibited items

2) Oversized and overweight: The size and weight of the package exceeds the limit of the site

3) Headless: The package label is missing or there is no valid identification information on the label.

4) Duplicates: The same label is attached to multiple different order packages

5) Double-sided label: a package has two or more labels attached

6) Packaging problem: Packaging does not meet the specifications

7) Wrong delivery channel: that is, non-SLS channels, such as packages from other platforms.

It is recommended that you understand the "Specifications for Pasting Shipping Labels" to avoid the occurrence of abnormal items.

3. Processing flow of abnormal items

If an abnormal item occurs, how will the warehouse handle it?

Situation 1: Seriously prohibited items

If the warehouse finds seriously prohibited items, such as guns and drugs, they will be reported to the public security organs for processing or directly destroyed.

Scenario 2: Abnormal items that can be returned

Under normal circumstances, the warehouse will return abnormal items. The warehouse will return the items according to the seller's return address filled in by the seller in the seller center, and send an email to notify the seller.

remind:

The warehouse return express is cash on delivery. If the seller refuses to accept it, it will be delivered to a qualified destruction agency for destruction, and the warehouse will no longer arrange for the return of abnormal items from this seller within a certain period of time, so sellers must not refuse to accept the package returned by the warehouse!

Please be sure to set the seller's return address in [Seller Center >> Settings >> My Address], otherwise the warehouse will not be able to return it, causing you unnecessary losses!

Scenario 3: Abnormal items that need to be picked up in person

In case of domestic express delivery ban, but it does not constitute a serious violation, the seller needs to go to the warehouse to pick up the goods within 30 days after the warehouse notifies him.

Sellers need to contact the warehouse customer service to make an appointment in advance. After the warehouse reviews and approves the order, they will email the seller the time and location for pickup. Please be sure to go on time!

Case 4: No header

For unlabeled items, the warehouse cannot find the corresponding seller, so it can only wait for the seller to claim it. If you have such a package without a label or with a problem with the label, please contact the warehouse customer service in time and provide relevant supporting materials. After the warehouse confirms, it will arrange for a return. If such abnormal items are not claimed for more than one month, the warehouse will have the right to destroy them.

4. Frequently Asked Questions

1. What should the seller do if the abnormal package returned by the warehouse is not actually the item sent by the seller, or the quantity is inconsistent?

To ensure that your rights are protected in a timely manner, it is recommended that you keep the outer packaging and contents of the package after receiving it, and contact Shopee's online customer service within 48 hours to register the package status. Shopee will verify and handle it for you.

2. I received an email about the abnormal return, but I haven't received the package yet. What should I do?

Please contact the warehouse customer service within 30 days after the abnormal item is intercepted to file a complaint.