Will the points deducted by Shopee be accumulated? How many points will it take for Shopee to freeze my account?

It can be said that the deduction mechanism of each e-commerce platform is similar. As long as the store violates the regulations, points will be deducted. In this way, too many deductions will definitely affect the development and operation of the store. Will Shopee's deductions accumulate? Next, we will explain this aspect to you.

1. Will the points deducted from Shopee be accumulated?

The penalty points will be calculated every Monday based on the violations of the previous week, and will continue to accumulate within a quarter; if the seller's penalty period is full 28 days, the seller's accumulated penalty points will be reset to zero on the first Monday of the next quarter. The points will be reset to zero on the first Monday of each quarter, but the penalty days will not be reset to zero.

2. How many points will Shopee deduct before freezing the account?

Usually, if the points deducted by Shopee exceed 15 points, the account will be frozen and the store will not be able to participate in the platform's activities for a long time. This is a huge loss for the store. However, the deducted points will be reset quarterly, so you don’t need to worry too much. But it is still recommended that you do not deduct points.

What should a seller do if his/her rating is deducted?

1. Increase the number of orders in the store and reduce the proportion of late shipments and uncompleted orders before the store is deducted points;

2. Timely delivery to avoid express delays affecting warehouse scanning time;

3. Maintain good operations to avoid continuous deductions of points for your store;

4. The platform will reset all penalty points every quarter. Make sure your store is not frozen before the reset.

We must abide by the platform rules when opening a store on Shopee, so as to reduce the chance of being deducted points. In addition, if the Shopee store is accidentally deducted points, don't worry too much, because the platform has relevant regulations for this. After the 28-day store penalty period ends, the penalty will be automatically lifted, and the deductions will be cleared quarterly.