How to refund if eBay does not ship the goods? How to deal with it?

Nowadays, many people have high requirements for the quality of goods, so when shopping, they are more likely to look for brands. Many brands are from foreign countries. However, there are cross-border e-commerce now. How to get a refund if eBay fails to deliver the goods?

1. How to get a refund if eBay does not ship the item?

First of all, if the seller has not shipped the goods within 3 days, the buyer has the right to apply for a refund directly. Then, after the seller agrees, the buyer can also file a complaint with the seller on this product page for not shipping the goods as agreed. Usually, the seller will choose to deal with it with the seller. If it is not dealt with, the platform will deduct 4 points and compensate the buyer with no less than 5 yuan and up to 5% of the compensation.

If the seller chooses to delay delivery or falsely delivers the goods within the specified time, the relevant orders will be judged as out-of-stock orders by the online shopping platform. This will also have a great impact on the seller's own store reputation. The most direct impact is the compensation to consumers, and it will affect the store conversion rate, rating, and store authority. Therefore, the consequences of eBay sellers not delivering goods are very serious.

In most cases, if the goods are not delivered on time, the seller can resolve the issue. However, if the seller still fails to resolve the issue within 3 working days, you can contact the official customer service for intervention.

2. The eBay order processing process is as follows:

1.Ship to eBay overseas warehouse.

Sellers can ship their goods to eBay's overseas warehouses in advance, which can reduce logistics costs.

2. Count the goods.

When the goods are delivered to eBay's overseas warehouse, dedicated personnel will count the goods. After the count, the products will be entered into the system and put on the shelves.

3. Check warehouse inventory.

eBay sellers can check the inventory in the warehouse system at any time, understand the actual inventory status of their products, replenish stock in a timely manner, etc.

4. Arrange goods for orders.

When a buyer places an order, the overseas warehouse staff will distribute the goods according to the order information.

5. Count the goods and deliver them.

Before delivering the order, the staff will count the goods, confirm that there are no problems with the products and quantities, and then deliver them based on the volume and sealing factors of the products.

If you buy a product on eBay and don't want it anymore, and it hasn't been shipped yet, you can apply for a refund. It's not a big deal to get a refund at this time. The merchant will refund you as soon as they receive your application!

Recommended reading:

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How much does it cost to open a store on eBay? What categories should I sell?