How tiring is it to be an international account manager? What does the job entail?

Now more and more people choose to do cross-border e-commerce, because the profit of cross-border e-commerce is much higher than that of domestic e-commerce. After all, many domestic merchants are now engaged in price wars. How tiring is it to be an international account manager?

How tiring is it to be an international account manager?

The reasons why Alibaba International account managers are tired:

1. The account manager of Alibaba International Station is responsible for maintaining the current customers and newly signed customers. He or she revolves around these companies and provides good service to them. The manager helps customers when they have questions and sometimes notifies customers when there is training.

2. The position has high requirements and requires strong abilities.

3. Get off work very late at night.

What are the responsibilities?

As an international account manager, your main responsibilities include the following aspects:

Customer Relationship Management: Establish and maintain good relationships with international customers, handle customer issues and needs, and provide satisfactory solutions.

Sales and Business Development: Responsible for selling international products or services, expanding market share, developing new customers, and working with the team to achieve sales targets.

Order Processing and Tracking: Receive, process and track customer orders, ensure on-time delivery of orders, and coordinate internal teams to meet customer needs.

After-sales support: Provide after-sales support, including answering customer questions, handling complaints, arranging after-sales services, etc. to ensure customer satisfaction and loyalty.

Cross-departmental collaboration: Work closely with other departments (such as production, logistics, quality control, etc.) to ensure smooth execution of customer needs and resolution of issues.

Market Analysis and Competitive Intelligence: Research market trends, competitors, and provide recommendations on pricing, product improvements, and marketing.

Reporting and Recording: Accurately record customer communications, order progress and market information, and report to superiors in a timely manner.

It is very tiring for an international station account manager to pick up a car, because he has to constantly attract investment. If he fails to recruit anyone, then everyone’s salary will not be very high, so he needs to contact customers frequently to communicate.

Recommended reading:

What are the interview skills for Alibaba International Station operations? How to interview?

What is the order process of Alibaba International Station? Process Introduction

How is it to work as a salesperson at Alibaba International Station? What are the advantages?