How long does it take for a Shopee refund to arrive? How many days does it take for a refund to arrive?

Although Shopee is a cross-border e-commerce platform with a complicated logistics process, after placing an order on the Shopee platform, if you are not satisfied with the goods received, you can return them for a refund. So for users, the most concerned issue is how long does it take for the refund to arrive in Shopee's account?

How to process a refund or return request on Shopee?

During the Shopee Guarantee protection period (before the buyer clicks to confirm receipt), the buyer can request a refund or return on the Shopee platform in the following circumstances:

The buyer did not receive the goods;

The buyer received the wrong product (wrong size, color, or category);

The buyer received a damaged or defective product

When the buyer initiates the relevant application, the relevant order will be displayed under [home]-[my sales]-[return/refund], and the merchant will also receive an email from Shopee to remind the seller that a buyer has initiated a refund or return application.

Click [repond] to enter [my sales]-[return/refund details] to view [reason from buyer]. Sellers need to communicate with buyers through the chat function and [respond] at the specified time to avoid automatic refunds to buyers or long processing time after filing an appeal.

Returns are allowed on other Shopee sites, but there is a standard for returns. For orders with a value greater than US$20, the goods can be returned to the seller when the customer returns the goods, but the seller's consent is required, and the seller needs to pay an US$8 shipping fee. For orders with a value less than US$20, the products will be destroyed directly and no return service will be provided.

Currently, there are a few points about returns and refunds on the Shopee platform that sellers need to know.

1. Currently, the Thai site does not support partial refund services, but other sites can allow Shopee customer service to intervene and make partial refunds after the merchant rejects the buyer's return application.

2. Regarding Shopee returns, for Taiwan, Indonesia, Thailand, the Philippines, Singapore, and Vietnam, orders of $20 or more can be returned with the seller's consent, and the seller needs to pay an $8 return shipping fee; orders below $20 are not eligible for return services;

For cash on delivery orders, if the buyer does not receive the goods in time, orders priced at US$20 or above can be returned to the seller free of charge; however, orders below US$20 will not be returned.

In addition, the Malaysia site currently does not support SLS returns to mainland China. For all orders that require returns and refunds, the seller needs to negotiate with the buyer on how to return the goods.

However, it is still recommended that sellers communicate with buyers in a timely manner to avoid user returns and refunds, so as to save the intermediate logistics costs. In particular, if the buyer wants a refund due to his own reasons, the seller can guide the buyer to give feedback.

Recommended reading:

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How to log in to Shopee's main account? What is a main account?

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