Why is there no sound on Shopee Chat? What's wrong?

Shopee Chat is a tool launched by Shopee for buyers and sellers to communicate. You can consult sellers on related issues through Shopee. However, some merchants have reported that there is no sound in their chats. Why is that? Next, let’s talk about the introduction of the lack of sound in Shopee Chat.

What's wrong?

If there is no sound, it may be because you have not turned on the sound reminder, or there is a network delay. You can turn on the sound setting for message reminders, or log out and log in again.

Of course, you can also check the sound card and audio settings. When you click on the recording settings, there should be two options: internal speaker configuration and main microphone configuration. Select the option that is suitable for your computer configuration. If it still doesn't work, you can talk to the customer service online help, take a screenshot of the problem and show it to them, and they will fix it for you.

How to set auto-return?

Open and message settings: Only accounts that have opened replies can set messages. Chat supports automatic translation, which has covered multiple minority language sites. Therefore, there will be no language barriers when communicating with users on the web.

Applicable sites: Indonesia, Thailand, Vietnam, Brazil.

Supported languages: Indonesian, Thai, Vietnamese, Portuguese.

Permission requirements: Anyone can open it for Indonesia. For Thailand, Vietnam, and Brazil, please contact your account manager to apply for opening. Message function allows you to quickly find messages, filter unread messages, and mark messages to avoid missing out on potential orders.

① Search name: You can quickly search through the search box.

②All filter box: You can use the filter box to filter unread and marked messages.

③Message filter box: You can mark messages as unread, star messages, or delete conversations. The chat window allows users to communicate through chats, and view information and order status, so that everyone can understand better.

① View information: You can view personal profiles and block or report them if there are any problems. If you encounter someone who deliberately makes trouble, you can consider using this.

② Quick Edit: You can edit quick messages and enter the chat settings page.

③ Send multiple types of information: In addition to text, you can also send stickers, pictures, and product links to buyers to make communication more efficient. In this way, users can learn about the store's activities and then place orders based on what they need.

④Send quick messages: You can set quick messages to quickly reply to common messages.

⑤View order: You can track the order status.

⑥Coupon entrance: Click to enter the coupon page and you can see it.

In fact, the reason why Shopee Chat has no sound may be because you did not open it or there is a network or system problem. At this time, you can log out and log in again, and it will basically be restored. If it still doesn’t work, check your computer sound card problem, or contact the customer to find out the reason.