How to unfreeze an Amazon store that has been frozen? How to deal with it?

When operating an Amazon store, the most frightening thing is receiving a "special greeting" from the official, because sometimes an email will directly announce that your account has been frozen. This is something that every seller does not want to see. How to unfreeze a frozen Amazon store? The following is an introduction for everyone.

Amazon’s freezing email will only mention that your products have been removed from the shelves and sales funds have been frozen. Once your account is frozen, it is necessary to understand the relevant requirements and methods.

1. Amazon gives customers 17 days to file a complaint. Amazon only provides the ASIN code of the product that the buyer complained about, but does not provide specific information. Sellers need to review the ASIN code, check sales history, customer feedback, etc. to find out the reason why the account was frozen.

2. After checking obvious factors such as orders, feedback and notifications, check other possible indicators such as product reviews, return status, supplier background, product quality and inspection process.

3. When writing a POA, make an outline and list all the important contents. Once you know the problem, make it clear to Amazon that you understand the reason for the account freeze. If you want to unfreeze the account, you must provide a feasible plan to ensure that you will not repeat the same mistakes and provide corrective and preventive measures for each problem.

4. Make changes as soon as possible to tell Amazon that you have started to solve the problem. For example, you can start with small things, such as upgrading the inventory management system, and on a larger scale, you can change the courier company and supplier.

5. The purpose of the appeal is to show Amazon that you know exactly why your account was frozen, admit that you violated the policy, and provide an action plan to convince Amazon that you will not violate the policy again.

6. After clicking "Appeal Decision", you will have to wait for Amazon's decision. This wait may take several weeks. During this period, you can communicate with customers, monitor various performance indicators, and put the action plan into practice to avoid being caught off guard when the result comes out.

But no merchant wants his store to be frozen due to violations. However, sometimes some sellers accidentally violate the rules due to lack of understanding of the platform rules. What should they do if their account is frozen? I hope the above content will be helpful to everyone.

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