Why can't I pay on delivery on Lazada? How can I solve this problem?

Lazada is a platform in Southeast Asia that Alibaba Group has invested in. It also provides online shopping services to people in these regions. Therefore, many merchants doing peripheral trade will open stores on it. However, some merchants have raised a question, that is, why can't it use cash on delivery?

1. Lazada does not allow cash on delivery

This depends on the site you choose. Secondly, this function is only developed for sellers in mainland China and Hong Kong. Currently, Indonesia and the Philippines have opened cash on delivery, but other regions have not yet opened it. Therefore, if you are on these sites, you need to wait patiently.

2. How to solve it?

If the site itself has not been opened, there is no way to do it for the time being. Of course, if it is an opened site, the system will open this function in batches, so it may not be opened to your site for the time being, so just wait a little longer.

3. Frequently Asked Questions

1. Is there any additional charge for shipping or rerouting?

No, the service is completely free of charge, and there is no charge for delivery or rescheduling.

2. Is the process for handling delivery orders different from normal situations?

The way to process a goods arrival order is exactly the same as other orders.

3. When can I receive the payment for the goods?

The settlement process is the same as others, and you can receive the payment in the weekly settlement.

4.Is the handling fee the same as others?

Yes, delivery orders are the same as other orders and will incur a 2% handling fee.

5. Where can I learn more about "Re-shipping"? What do I need to do for the re-sold order?

The platform will help resend previously failed shipments. Please check the cross-border resending process and guidelines for more information.

6. Can my goods be parked at the cross-border port in the Philippines for more than 4 weeks?

Sorry, that's not possible. All products must stay in the center for 4 weeks. This standard applies to everyone. The goods will also be returned to the merchant within 2 months according to the agreement, so don't worry.

If you do not want to use cash on delivery, you can close the cash on delivery by submitting the close form. Then the function will not be available next time you use it. Of course, you need to reopen it and resubmit it for review.

7.Is the delivery open to everyone?

Only sellers who ship from mainland China or Hong Kong can use cash on delivery. Therefore, sellers from other places do not actually have such authority.

8.How do I know that the cash on delivery has been opened?

When cash on delivery is opened for a seller, the system will send a notification email to you.

The reason why Lazada cannot pay for cash on delivery may be that the site you are in has not yet opened this function. Secondly, this function is also opened in batches, so you need to wait. Moreover, this function is only for sellers in China and Hong Kong. Sellers in other places cannot use this function.