How does Shopee refund the price difference to customers? What should I do if the customer asks for a refund of the price difference?

After some Shopee customers bought a certain product, they found that the Shopee seller was having a promotion for the product and asked the seller to refund the price difference. After negotiation, if the seller agrees to refund the price difference, how should the customer be refunded?

For partial refunds, the seller needs to find local customer service to process the partial refund, and cannot do it from the backend. At the same time, the Thailand site does not currently support partial refunds.

The operation of partial refund on Shopee is not too difficult. You just need to find the online customer service in time and communicate with the buyer to handle it. For cross-border sellers to transfer funds to buyers offline, they need to have a local account. You can also find some ways to do it.

What should I do if the customer asks for a refund of the price difference?

Customers are very important to us. So when we do promotions, we should try not to make too big a price difference. Only when customers have a more balanced service experience will they come back to buy again. And it would be best if we could inform customers in advance that there will be a promotion with a more suitable price recently. Then we can build a closer relationship with customers and achieve the effect of repeat purchases.

In fact, if you are about to hold a promotion, you should tell the customer in advance. If they can wait, they can wait until the promotion starts to place an order. If they can't wait, they will have to pay the original price. If you make it clear in advance, the customer will not have any thoughts. Now that the customer has just received the goods, if you reduce the price here, he will feel uncomfortable.

When operating the Shopee platform, how to provide after-sales service is a key point that every seller cannot ignore. This is related to whether the existing customers can be maintained and new customer groups can be expanded to the greatest extent. If a Shopee customer wants a discount, how can you give him a discount?

Let the customer negotiate the price and you can agree to it! You can also raise the price of your product and then offer a long-term discount, or put out coupons! This will help sales and avoid customers asking for discounts.

If there is an event in the near future, it is better to inform them in advance. You can also put yourself in the customer's perspective. You bought something from another store, and then a few days later the store reduced the price for an event, and the price was reduced quite a lot. Would you be willing to do that? Right.

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