What should I do if Shopee is deducted points? How to avoid being deducted points?

As a cross-border e-commerce platform, Shopee now has many merchants on the platform. However, some new sellers do not understand the operation methods and the platform's operating rules, which leads to their stores being deducted points. What should I do if Shopee is deducted points?

1. What should I do if Shopee is deducted points?

1. Increase the number of orders in the store and reduce the proportion of late shipments and uncompleted orders before the store is deducted points;

2. Timely delivery to avoid express delays affecting warehouse scanning time;

3. Maintain good operations to avoid continuous deductions of points for your store;

4. The platform will reset all penalty points every quarter. Make sure your store is not frozen before the reset.

2. How to avoid being deducted points?

1. Duplicate listing refers to listing the same information or highly similar main information on the same site for multiple times. Whether it is the same or different sellers, duplicate listings will be deleted. Therefore, you cannot completely copy the products on the same site, nor can you list two identical products in the same store.

2. Wrong category/brand: When listing, products are intentionally placed in the wrong category, or unauthorized product logos are used. Once detected, they will be removed from the shelves; products that are repeatedly listed in the wrong category/brand will be deducted points. In addition, if there is a complaint for suspected counterfeiting or infringement, 1-2 points will be deducted (Taiwan site will be counted 2-3 points).

3. The late delivery rate is based on the time it takes for the package to arrive at the transit warehouse and be scanned after it is dispatched. For example, in the Taiwan and Vietnam markets, if 3 out of 30 orders were placed in the past week and 3 of them were counted as late deliveries, 2 points will be deducted. (The specific deduction standards are different for each market)

Under the influence of the epidemic, returns and cancellations occurred due to logistics delays and changes in market demand, affecting store assessments.

4. Cancel in chat. In the past week, if you cancel the order through chat due to personal reasons, the store will be deducted 2 points. Personal reasons refer to: out of stock, damage, price setting error, etc.

After Shopee is deducted points, you must try your best to recover the losses, because the deduction of points will have an impact. Although the impact is not significant in the short term, when encountering large-scale events, you will not be able to participate, which will also have a certain impact on the store's traffic.

Recommended reading:

How long does it take for Shopee's deducted points to be cleared? Specific penalty system introduction

How many points will Shopee deduct before closing the store? How to avoid deductions?

How does Shopee define delayed delivery? Are there any penalties?