How to set up cash on delivery on Shopee? Frequently asked questions about cash on delivery

Generally speaking, people who shop on e-commerce platforms pay first and then the goods are shipped, but there is another way, which is cash on delivery, which means that you can enjoy the goods first and then decide whether to stay. How to set up cash on delivery on Shopee?

1. How to set up cash on delivery on Shopee?

The Shopee cash on delivery setting is in [Seller Backstage] - [Logistics] - [Logistics Settings] - [Shopee Support Logistics] - [Turn on/off cash on delivery]. After clicking to turn it on, buyers can choose the cash on delivery method. It is very simple.

2. Frequently asked questions about cash on delivery:

1. Is it necessary to set up cash on delivery?

Some sites are mandatory to open, and failure to open them will affect sales.

2. What should I do if the buyer does not pick up the item for a cash on delivery order?

First, the seller can contact the local customer service to help contact the buyer. If the buyer does not pick up the goods, it will be recorded. If the buyer does not pick up the goods for 3 times, the cash on delivery qualification will be cancelled for 1 month; if the buyer does not pick up the goods for multiple times, the credit value will decrease.

If the buyer does not pick up the goods, the items will not be delivered again; if the order amount exceeds NT$640, Shopee will return the items in the order to the seller free of charge, and no refund will be given if the amount does not exceed NT$640.

3. I don’t want the buyer to pay cash on delivery, is that possible?

This is possible. The seller can cancel the order and select "Cash on delivery is not applicable to this buyer" as the reason for cancellation.

It is recommended that you go to the buyer's order to see the total number of buyer's reviews to determine whether he is an old buyer or a new buyer; at the same time, the most important thing is to look at the pickup rate. If the pickup rate is higher than 95%, then there is no need to worry too much.

4. For cash on delivery orders, can the delivery time be extended?

Cash on delivery does not have the function of extending the pickup time. Cash on delivery orders that are not picked up within seven days will be returned to the logistics center and will not be delivered again.

Enabling the cash on delivery feature may attract a group of new customers to place orders, but at the same time this model also has a hidden danger. Since the customer has not paid yet, he may not pick up the goods after they are shipped, which will make it more troublesome for the merchant to handle.

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