What is the return process of Amazon in the United States? What is the return policy?

After shopping on the Amazon platform, if we are not satisfied with the product, we can apply for a return and refund. Many consumers do not know what the return process of Amazon in the United States is. The following content will provide relevant answers for everyone.

What is the return process for Amazon in the United States ?

1. Select the Amazon Global Purchase order that needs to be returned in [All Orders] and click the [Apply for Return] button.

2. Select the quantity of returned goods and the reason for return.

3. Confirm the return method and pickup address: The system will prompt you the return shipping fee based on the return reason you selected, and calculate the estimated refund total. After confirming that everything is correct, click the Submit button to enter the return application process.

4. Submit customs clearance information: All overseas purchase returns need to be returned to Amazon's overseas warehouse. According to the customs clearance requirements of the Chinese Customs, you need to provide valid ID information for customs clearance. Amazon's authorized carrier ECMS will notify you by email or SMS within 24 hours of your successful return application to upload customs clearance information on the ECMS official website.

5. Arrange door-to-door pickup time: After receiving accurate and valid customs clearance information, ECMS will entrust the delivery person to contact you via the mobile phone number you provided and arrange the door-to-door pickup time. At that time, please keep your phone open.

6. Prepare the return package: Please place the return item in a box or bag before the delivery person picks it up. Note: The delivery person does not provide any product packaging service.

7. Return shipping fee deduction: You do not need to pay any return shipping fee when the courier picks up the goods at your door. Note: If you return the goods for reasons other than product quality, you will be required to bear the international return fee, which will be deducted directly from your product refund.

8. Waiting for refund: After the courier successfully picks up the goods, it will take about 15-30 days for you to receive the refund, and the refund will be returned to your original payment account. The average time for returned goods to be returned from China to Amazon's overseas warehouse is 15 working days. The average refund processing time is 3-10 working days (from the time Amazon's overseas warehouse receives the goods and confirms that the goods meet the return terms and can arrange a refund).

What is the return policy?

1. If you need to send the item back yourself, to ensure that you receive the correct refund, please do not put multiple orders or multiple packages in the same package.

2. The returned goods must be well packaged (including package fillers and outer packaging boxes or bags). It is recommended that you reuse the packaging materials used when Amazon shipped the goods. If there is a collision sound inside the package or small items are scattered in the package, please be sure to put in enough fillers.

3. For products that meet Amazon's return and exchange policy, no additional return and exchange fees (including return delivery fees, etc.) will be charged after Amazon verifies and accepts them. For product returns caused by Amazon, Amazon will refund part of the delivery fees incurred during shipment. For product returns not caused by Amazon, the paid delivery fees will not be refunded. For details on the implementation of return and exchange delivery fees, please see Return Delivery Fee Responsibility.

4. After the period of no-reason return and exchange, for products such as mobile phones, computers, and large appliances that require a test report for return, please contact customer service for processing.

Finally, I would like to remind you that the items you choose to return must be in good condition and preferably with the original price tag. Therefore, if you are not sure whether you like or want a certain item, do not easily tear off the price tag. As long as the item is intact and not damaged, the refund will be very smooth.

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