What is Shopee's Lowest Price Guarantee? How do I apply to join the Lowest Price Guarantee?

What is Shopee's Lowest Price Guarantee? How to apply to join the Lowest Price Guarantee? This article introduces Shopee's Lowest Price Guarantee, let's learn together!

1. What is the lowest price guarantee?

The Lowest Price Guarantee (LPG) is a price guarantee activity for buyers. If a buyer purchases a product marked as LPG on Shopee but finds a cheaper product on other e-commerce platforms, he or she can apply for a claim.

If the claim is valid and verified by Shopee, the buyer will be compensated. Shopee will refund 120% of the price difference in the form of Shopee coins. This activity is only applicable to products with the "Lowest Price Guarantee" label on Shopee Malaysia and Philippines sites.

Malaysia site: Each buyer can be refunded a maximum of RM1,000 worth of Shopee coins per month.

Philippines: Each buyer can make one valid claim per month, with a maximum compensation amount of ₱1,000 in Shopee coins.

2. How to apply to join the lowest price guarantee activity?

You cannot submit a claim on your own. After screening, the platform will label the appropriate products with the lowest price guarantee. The amount of Shopee coins compensated by the buyer who successfully claims will be borne by the platform.

3. Frequently Asked Questions

1. Can I compare within Shopee?

The lowest price guarantee only applies to comparisons with other competitors and not within Shopee.

2. If the product sold locally and the product sold overseas are the same product, can I compare the two?

Price comparison is limited to comparisons within the same region (i.e. local products vs. local products, overseas products vs. overseas products). Regional differences will directly affect the warranty period and price mechanism of the product, so this situation does not apply to the lowest price guarantee.

3. How is the compensation amount for the Lowest Price Guarantee claim calculated?

4. What is the actual value of Shopee coins? After the buyer receives compensation in Shopee coins, what is the applicable scope of Shopee coins?

After buyers receive compensation in Shopee coins, they can use Shopee coins as cashback when shopping in all Shopee stores.

5. What will cause the LPG label to be removed?

The platform will review whether the product is the lowest price on the entire network every week. If not, the label will be removed; if the seller changes the price so that the product is no longer the lowest price, the label may also be removed.

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