How to submit an action plan to Amazon? What should I pay attention to?

Amazon is a well-known cross-border e-commerce platform. Many friends want to join Amazon. Amazon platform provides great support to merchants. After opening a store, everyone needs to have a plan. How to submit an Amazon action plan?

1. How to submit an Amazon action plan?

Amazon's Plan of Action (POA) is a letter of appeal that sellers need to submit to Amazon when their accounts are suspended due to poor performance, violation of sales policies or infringement. As a seller whose account has been suspended, you need to try to convince the Amazon team to restore your sales privileges, so the POA appeal letter must be convincing.

Amazon officials explained the action book like this:

If we have removed your eligibility for One-Day, 2-Day, or One-Day Delivery, and you still cannot meet the requirements for One-Day Delivery within the next 90 days, you may not be able to use Premium Shipping options. At this stage, we will ask you to provide us with an action plan to improve your performance. In this case, your status will be changed to Limited in the Premium Shipping Eligibility tool.

If you find yourself being limited in the Premium Shipping Eligibility tool, you can get a detailed performance report from the Seller Metrics page and send us an action plan that includes an analysis of the root causes of your performance issues and a plan to resolve them within a specified time frame. Send your action plan to [email protected].

If our team approves your plan of action, we'll reinstate your eligibility for Premium Shipping options.

2. Amazon Action Plan POA writing format:

(1) Explain what problems occurred with the account. The information provided must be relevant to the reason for the suspension.

(2) What actions have you taken to resolve the above problems? There should be practical measures, such as installing automatic fault protection devices on the equipment to prevent problems from occurring again.

(3) What have you done to prevent these problems from happening again?

3. Specific steps for filling out the Amazon action book:

(1) Fill in the “What is the root cause of the problem?” and tell Amazon that I now know what went wrong with my product.

(2) "What measures will you take to resolve the problem?" For example, if the buyer complained that the product was not the same as the description, or the product size was incorrect, then we could write that due to our negligence, the size information on the listing page was incorrect, resulting in the buyer receiving a product that was too small or too large, and we have modified the listing content, and the information is now correct.

(3) "What measures will you take to avoid problems in the future?" Since the problem has been solved in the second step, in the third step you can fill in that you will strengthen the company's management and add an audit process to the content review to ensure that the problem of incorrect size will not occur again.

After submission, Amazon will generally respond within 12 hours.

The above are the steps and precautions for filling out the Amazon Action Plan POA. When making it, you need to pay attention to the fact that the content of the action plan must be true, and don’t be too obsessed with other aspects. Explain your own problems and products.

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