How to set up cash on delivery in Lazada? How to activate it?

When we buy things on domestic e-commerce platforms, we often use the cash on delivery method. Because we need to check whether there are any problems with the goods before paying. Lazada is the same, so how to set up cash on delivery on Lazada?

How to activate it?

1. No application is required, Lazada will automatically help sellers activate it in various seller centers (in batches). If the seller wants to re-activate cash on delivery after closing it, the seller needs to submit an inquiry form and apply to the Hong Kong Partner Support Center.

Here are Lazada’s plans for cash on delivery:

2. If the seller does not want to use cash on delivery, he can close the cash on delivery by submitting the closing form.

Note: Any application will automatically apply to all national platforms (except Vietnam). Cash on delivery is enabled by default in Vietnam and cannot be disabled.

Frequently asked questions about cash on delivery are as follows:

1. Is there any additional fee for activating cash on delivery or rerouting sales?

No, this service is completely free and there is no charge for cash on delivery or rescheduling the sale.

2. Is the process for handling cash on delivery orders different from normal ones?

Cash on Delivery orders are processed exactly the same as other orders.

3. When can I receive payment for my Cash on Delivery order?

Similar to Lazada’s standard settlement process, sellers can receive this amount in weekly payments.

4. Is the payment fee for cash on delivery the same as other payment methods?

Yes, cash on delivery orders, like other orders, will incur a 2% payment fee (payment gateway fee, not charged by Lazada).

5. Where can I learn more about the "Re-shipping Process"? What do sellers need to do for re-sold orders?

We will help you resend the goods that were previously failed to be delivered. Please check the cross-border center's re-shipping process and seller's guidelines for more information.

6. Can my goods stay at Lazada’s cross-border center in the Philippines for more or less than 4 weeks?

Sorry, no. All products need to stay in the center for 4 weeks. This standard applies to all sellers. Lazada will also return the goods to you within 60 days according to the return agreement.

If the seller does not want to use cash on delivery, he can close the cash on delivery by submitting the closing form.

Note: Any application will automatically apply to all national platforms (except Vietnam). Cash on delivery is enabled by default in Vietnam and cannot be disabled.

In general, merchants do not need to manually apply for or set up Lazada's cash on delivery. Lazada will automatically help sellers activate it in batches in various seller centers, and this service is completely free.