Does Shopee chat broadcasting cost money? What are the common questions?

On the Shopee platform, many novice sellers don’t quite understand the role of chat broadcasting. Through this function, they can get to know buyers and fans better. Therefore, many merchants also want to use chat broadcasting. So does Shopee chat broadcasting cost money?

1. Does Shopee Chat Broadcast cost money?

Chat Broadcasting allows you to send chat messages to buyer groups you have created and view buyers' feedback on chat messages.

This will help you understand your buyers and fans more accurately, and is also an effective way to attract them to pay more attention to your store and products, and increase the number of orders.

Please note: This function is currently only temporarily available to some mall sellers.

Through the Shopee APP, you can easily and quickly add chat broadcast groups. Through the Seller Center, you can get the buyer's details and also add chat broadcast groups.

2. Frequently Asked Questions:

1. Which buyers can I broadcast to?

① Fans who follow the store; ② Buyers who added store products to the shopping cart but did not pay in the past 30 days; ③ Buyers who have received the products but have not commented on them; ④ Buyers who have placed orders.

2.After sending a broadcast chat, can I cancel it?

A sent broadcast cannot be canceled or retracted.

3. Why is the number of actual broadcast receivers different from the size of the buyer group?

You can only send one message to each buyer per day, and the actual number of recipients will not include buyers who have already received your messages on the same day and those who have blocked such broadcast messages.

4.Why does the number of buyers in a group change?

The number of buyers will be updated daily. New buyers who have recently placed orders will be automatically grouped if they meet the criteria.

5.Why can't I create more buyer groups?

The number of groups you can create is subject to your Seller Center limit. In order to create more groups, you need to delete the inactive groups.

6.What is the maximum number of buyers in a group?

The number of buyers is determined by the conditions set when the group is created. You cannot add or remove buyers manually, so there is no limit to the number of buyers per group.

7.How many messages can a seller broadcast to buyers per week?

The number of messages that sellers can broadcast each week is based on the backend quota.

The above is a simple sharing of Shopee Chat Broadcast. You can create a chat broadcast function in Shopee to send broadcast messages to buyers to attract their attention. It is also an effective way to promote orders. Shopee merchants should use it quickly!

Recommended reading:

What are the best-selling products on Shopee Thailand?

How long does it take to place orders after opening a Shopee store? How to place orders quickly?

What is the main channel for connecting with Shopee managers? When will the connection take place?