How does Dianxiaomi ERP help Ozon’s cross-border employees reduce their burden and improve efficiency?

After receiving the seller's demand, the Dianxiaomi ERP R&D team quickly conducted research and developed the best solution. Ozon message rules have now been officially launched, supporting custom settings of multiple types of rules. Once an order meets the rules, email messages will be sent to the buyer on a regular basis and in batches, reducing the communication costs between buyers and sellers, realizing refined store operations, and helping Ozon cross-border people reduce their burden and improve efficiency.

1. Unlimited number of messages sent and guaranteed message privacy

According to the order requirements, you can customize multiple types of rules, the message content can be edited by yourself, and there is no limit on the number of messages sent. From the sender to the receiver, each message is safe and fast, and the privacy of the transmission process is guaranteed to the greatest extent.

2. Accurately match order status and easily send in batches on a scheduled basis

Whether it is to appease buyers who have returned orders, synchronize logistics tracks, or promote after-sales purchases, you only need to create message rules, accurately match the specified message templates according to the screening conditions, and realize scheduled and batch sending and record the sending status.

For example, when a warehouse is out of stock, you can customize message templates to appease customers in batches, recommend products with the same features and functions, attract buyers to place orders, and maybe even achieve secondary marketing!

3. The reach effect is more intuitive and the after-sales service is more convenient

The sending records and reach effects of each message can be viewed intuitively. You no longer have to worry about forgetting to follow up because you are too busy. You can spend more time on improving the store's order efficiency and maximizing the after-sales service effect.

In addition to the new features launched this time, as the official ERP partner of Ozon, Russia's leading multi-category e-commerce platform, Dianxiaomi supports cross-border sellers' authorized stores and logistics channels, and provides one-stop cross-border solutions including data collection, product listing, order processing, procurement management, and financial data.

For example, sellers can use Ozon message management to uniformly handle buyer messages/customer service messages/official notifications anytime and anywhere, and translate Russian content with one click, greatly saving time and energy, allowing them to focus more on business expansion and growth.