How do buyers pay on the Shopee platform? Which payment channel should I choose?

If domestic friends want to shop on Shopee and buy overseas products, they need to know which payment methods Shopee supports. In case they cannot pay when settling. So, how do buyers pay on the Shopee platform?

Which payment channel to choose?

Currently, Shopee platform supports three payment tools, namely Payoneer, Pingpong, and LianLian Pay.

Shopee cross-border e-commerce platform has the most payment methods and the lowest exchange rate among many cross-border e-commerce platforms. Among Shopee's current payment methods, I learned that most sellers like to use payoneer, and the handling fees and security of the three payment methods are payoneer>pingpong>Lianlian Pay.

1. Select the [My Wallet] option

2. Select [LianlianPay] as your payment service

The page will jump to LianLian to log in. If you don’t have a LianLian account, please complete the account registration first.

If you already have a LianLian account, please log in to complete the binding process.

How to guide buyers to give positive reviews?

1. Conditions for a good customer experience:

a. High-quality service

Answer questions enthusiastically and patiently, respond to customer inquiries quickly, and be very professional about the product and industry.

Fast delivery, strong packaging, and proactively help buyers deal with logistics and after-sales issues.

b. Reliable products

Take lighting products as an example. Product quality and packaging are equally important. Appropriate packaging can reduce the risk of product damage during transportation. After receiving the express delivery, customers' first impression of the product is the packaging, and the second is whether the product is consistent with the description after trying it out.

c. Surprises beyond expectations

If we hope to receive more positive reviews, we must exceed customers’ expectations in terms of both service and products. We can consider giving them small gifts, coupons, etc.

2. After the above conditions are met, it is still necessary to artificially encourage customers to give reviews. Effective methods include:

a. Reviews from old customers

Displaying positive reviews from old customers on product description pages and other places can not only promote transactions, but also subconsciously guide customers' herd mentality and give similar positive reviews.

b. Tips

While the buyer is waiting for delivery, it is recommended to provide him/her with shipping and logistics information in the form of an in-site message or email. You can also include a handwritten thank-you letter to provide customer care and remind the buyer to give a positive review after receiving the goods.

c. Launch activities such as "write good reviews and get rewards"

Inform buyers through in-site messages and other means. After customers have paid, you can remind them of the event and guide them to give positive reviews.